Legal

Delete your Tirtan account

Last updated: 11 August 2026

You can delete your Tirtan account — and the data that goes with it — at any time, either from inside the app or by sending us a request. This page explains both paths and exactly what happens to your data.

01Delete from inside the app (fastest)

  • Open the Tirtan app and sign in.
  • Go to My Profile, then Settings.
  • In the Account section, tap Delete Account.
  • Confirm. Your account is deactivated immediately and deletion begins.

02Request deletion without the app

Already uninstalled the app, or can't sign in? Email partners@tirtan.ai with the subject "Delete my account" and include the phone number you registered with. We confirm you own the account with a one-time code sent to that number, then process the deletion. Requests are completed within 30 days.

03What gets deleted

Deleting your account removes:

  • Your player profile — name, photo, and profile details.
  • Your booking history and open-match activity.
  • Your session recordings, highlight clips, and performance analytics.
  • Academy enrollment details tied to your player profile.
  • Your sign-in identifiers and notification tokens.

Your profile also disappears from scout and club discovery — your history is your proof, and it leaves with you.

04What we keep, and for how long

  • Payment and billing records for completed bookings and enrollments, retained as required by Egyptian accounting and tax law.
  • Anonymised statistics that can no longer identify you.

05Children's profiles

A parent or guardian who manages a child's profile can delete it the same two ways — from Settings inside the app, or by emailing us from the guardian's registered number.

Need help with a deletion request?

Write to us and we'll take care of it — access, correction, or deletion.