Legal
Delete your Tirtan account
Last updated: 11 August 2026
You can delete your Tirtan account — and the data that goes with it — at any time, either from inside the app or by sending us a request. This page explains both paths and exactly what happens to your data.
01Delete from inside the app (fastest)
- Open the Tirtan app and sign in.
- Go to My Profile, then Settings.
- In the Account section, tap Delete Account.
- Confirm. Your account is deactivated immediately and deletion begins.
02Request deletion without the app
Already uninstalled the app, or can't sign in? Email partners@tirtan.ai with the subject "Delete my account" and include the phone number you registered with. We confirm you own the account with a one-time code sent to that number, then process the deletion. Requests are completed within 30 days.
03What gets deleted
Deleting your account removes:
- Your player profile — name, photo, and profile details.
- Your booking history and open-match activity.
- Your session recordings, highlight clips, and performance analytics.
- Academy enrollment details tied to your player profile.
- Your sign-in identifiers and notification tokens.
Your profile also disappears from scout and club discovery — your history is your proof, and it leaves with you.
04What we keep, and for how long
- Payment and billing records for completed bookings and enrollments, retained as required by Egyptian accounting and tax law.
- Anonymised statistics that can no longer identify you.
05Children's profiles
A parent or guardian who manages a child's profile can delete it the same two ways — from Settings inside the app, or by emailing us from the guardian's registered number.
Need help with a deletion request?
Write to us and we'll take care of it — access, correction, or deletion.